Our commitment to accessibility ensures that all visitors, regardless of ability, can enjoy a safe, welcoming, and inclusive experience.

The stadium includes 140 accessible seats, available throughout multiple stands.

We have ensured there are clear sightlines from all accessible seating locations and that these are positioned near accessible toilets and retail outlets.

How To Purchase

You can purchase accessible tickets directly from your event’s interactive seat map, by calling Ticketmaster on 09 970 9711, or through their online form and selecting Accessible Bookings as a topic.

Accessible tickets are reserved solely for fans with disabilities. Fans who abuse this policy could have their order cancelled.

Five accessible entry routes lead directly into the stadium.

Entrances include wide gates, smooth surfaces, and barrier-free access for wheelchairs, walkers, and mobility scooters.

Visitors who require a support person, caregiver, or essential companion may request a companion ticket.

Contact Ticketmaster for enquiries.

The stadium is constructed with multiple lifts throughout the venue, providing access to:

• Upper concourses
• Corporate hospitality levels
• Function spaces
• Viewing decks

Lifts are sized for wheelchairs and mobility scooters and include emergency communication systems.

Certified support and assistance animals are welcome at One New Zealand Stadium.

• Animals should wear identifiable vests, tags, or harnesses.
• They must remain under the handler’s control at all times.
• For wheelchair spaces or tighter areas, inform the ticketing provider if you require additional space.
• Water bowls are available upon request from staff.
• Staff can direct visitors to suitable relief areas outside the stadium.

For specific arrangements (e.g., hospitality areas), contact the stadium team before the event.

The stadium precinct provides accessible connections to: Public Transport

• Local Christchurch bus routes stopping near the stadium precinct
• Smooth, step-free footpaths from public transport stops to stadium entry points Pedestrian Access
• Barrier-free pathways surrounding the stadium
• Clear signage guiding visitors from the street to accessible gates

More detailed event-day transport guidance will be available closer to opening.

• 32 universal accessible toilets
• Accessible facilities located on every concourse level
• Accessible and universal corporate toilets throughout premium and function spaces
• 3 Parenting rooms, designed for caregivers, babies, and guests needing a quiet, private space

On event days, One NZ Stadium provides:

• 39 accessible car parks within the stadium precinct
• Dedicated accessible drop-off/pick-up zones near main gates
• Step-free routes from mobility parking to stadium entrances

Availability operates on a first in basis and early arrival is recommended.

One NZ Stadium recognises The Sunflower lanyard, a tool to discreetly indicate to our friendly staff that you have a hidden disability and may need extra support.

Stadium staff are trained to recognise the lanyards and provide appropriate support.

If you have a hidden disability and require assistance, the lanyard can help ensure you receive this.

There are two Ticket Boxes, accessible on the ground floor of the Lower South and Lower East Concourses.